Terms and Conditions

All the legal bits and bobs you must be aware of when you agree to use our website or services.

By accessing this Website or using our Services you (“You” or “Your”) are agreeing to the following Terms and Conditions in their entirety; You represent and warrant that You have the authority to enter into this agreement; If You are entering into this agreement on behalf of an organization or entity, You warrant that You have the authority to do so on their behalf.

If You do not agree to be bound by these Terms and Conditions, You must not use this Website or our Services.

This agreement applies as between You, the User of the A11y Quest Website or Services and A11y Quest Ltd, the provider(s) of the Website or Services. The Website is accessed at the URL address a11yquest.com, or any alias, protocol, or port operated by A11y Quest Ltd that redirects to or mirrors that Website.

Your agreement to comply with and be bound by Clauses 1, 2, 4 to 11, and 15 to 25 of these Terms and Conditions is deemed to occur upon Your first use of the Website. Clauses 3 and 12 to 14 apply only to the sale of Services.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account”: means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or Services on the Website;

“Content”: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Facilities”: means collectively any online facilities, tools, services or information that We make available through the Website either now or in the future;

“Services”: means the services available to You through this Website, including use of the member’s (subscriber-only) content and features;

“Payment Information”: means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Premises”: Means Our registered place(s) of business located at 2 Trimpley Lane, Bewdley, UK, DY12 1JJ;

“System”: means any online communications infrastructure that We make available through the Website either now or in the future. This includes, but is not limited to, web application code, web server software, electronic storage systems, email systems, message boards, live chat facilities and links;

“User / Users”: means any party that accesses the Website or uses our Services and is not employed by Us and acting under Our direction as Our employee;

“You / Your”: means the person entering into this agreement to access the Website or use our Services. If You are acting on behalf of an organization or entity, You represent and warrant that You have the authority to do so, and understand that “You / Your” mean the organization or entity in that case;

“Website”: the content, any part of the system that hosts and transmits the content, and any related software that is used to generate, control, transmit, or form the response from the web address a11yquest.com and any sub-domain, protocol, or port of that web address or any alias operated by Us that redirects to or mirrors that response, unless expressly excluded by these Terms and Conditions; and

“We / Us / Our”: means A11y Quest Ltd, a company incorporated in UK with the Companies House registration number #15130938, having the registered business address of 2 Trimpley Lane, Bewdley, UK, DY12 1JJ.

2. Age Restrictions

This Website is not intended for access or use by children. Access, use, and purchase of Services is limited to adults who are legally capable of understanding, agreeing to, and complying with these Terms and Conditions.

3. Business Customers

These Terms and Conditions also apply to customers procuring Services in the course of business.

4. Intellectual Property

5. Third Party Intellectual Property

6. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Us or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

It is recommended that those wishing to place a link to the Website on other sites link to the home page of the Website. Deep linking (i.e. links to specific pages within the Website) shall be subject to our right to remove or alter content, or modify any of our Website URLs at any time, now and in the future, and without prior notice, warning, or explanation.

9. Use of Communications Facilities

10. Accounts

11. Termination and Cancellation of Accounts

12. Services, Pricing and Availability

13. Orders and Provision of Services

14. Cancellation of Orders and Services

We want You to be completely satisfied with the Products or Services You order from A11y Quest Ltd. If You need to speak to us about Your Order, then please contact customer care via the support email address posted on the Website or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.

15. Privacy

Use of the Website is also governed by Our Privacy Policy (a11yquest.com/about/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please follow the web address cited above.

16. How We Use Your Personal Information (Data Protection)

17. Disclaimers

18. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time You use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by You in the future.

19. Availability of the Website

20. Limitation of Liability

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between You and A11y Quest Ltd.

24. Communications

25. Law and Jurisdiction

These Terms and Conditions and the relationship between You and A11y Quest Ltd shall be governed by and construed in accordance with the Law of England and Wales and A11y Quest Ltd and You agree to submit to the exclusive jurisdiction of the United Kingdom.

26. Well Done

Nice job! You made it to the end of the Terms and Conditions.


Initial publication date:


  • Added clarification text for meaning of terms “You / Your.”
  • Modified wording of Clause 2 to remove specific age; now refers only to “adult.”